Refund policy

Did you order the wrong size or are you not completely satisfied with your order? It is possible to return your order. You can find the different options and conditions below.
Please do not try to order and send back too often. We try to keep it as sustainable as possible.

RETURN CONDITIONS

  • You have to return your package within 21 days after you received it. You can return it by postal service or return it at our office. 
  • The items have to be unworn and undamaged, with the original labels still attached. Swimwear should be tried on wearing proper underwear. 
  • Shoes have to be returned in the undamaged box.
  • Items with traces of use will not be accepted. If you find traces of use on your received items or your item got dammaged during transport, you should let us know as quick as possible and at least within 48h after receiving the package via: hello@restrived.com.

RETURN POLICY

There are two ways to return your package. You have the option to send it back via postal service or you can return your package to our office.

Return via postal service

When you choose to return your package via postal service, we will send you a retour ticket. Make your request to return the package at hello@restrived.com. Make sure the items are packaged properly, together with the return form that you received with your order. You can also find the return form at the bottom of our page. Go to the correct postal office marked on the label and send it back to us 

Refunds will be paid within 21 days after receiving your package. In case that didn't happen, we'd like you to contact our customer service via hello@restrived.com, or call or Whatsapp us on +32467000450.

Return at our office
You can also return your package free of charge at our office:
Brouwerijstraat 48, 1910 Kampenhout

This goes without shipping costs. In case you choose this option, please contact us at hello@restrived.com or call/whatsapp at +32467000450 to set up an appointment.

Returning your package to our store can happen up until 21 days after receiving or picking up your package. This is a possibility for both customers who received their order via postal service or office pick up. We'll refund the complete cost within 21 days or you can choose to get another size of the same product. 


If you have any questions (about sizing) or doubts, don't hesitate to e-mail us at hello@restrived.com, call us on +32467000450 (during office hours) or send a whatsapp message.
You can also book an appointment for a fitting and take your order with you. 



 


Return form